Question 1

What if customers mess up their first impression?

Accepted Answer

We include extra putty and trays — retry until it’s perfect.

Question 2

How can we achieve clinical-grade accuracy at home?

Accepted Answer

We use AI to merge your best impressions into one perfect model.

Question 3

What’s the safest and most durable material available?

Accepted Answer

We use FDA-approved 3D resin, built to last and biocompatible.

Question 4

How do we avoid human error in production?

Accepted Answer

We use CAD design and 3D printing — no hand trimming, no shortcuts.

Question 5

How do we provide full protection, not partial?

Accepted Answer

You get dual-arch coverage and 3 protection levels to choose from.

Question 6

Can a nightguard actually reduce stress on teeth, muscles, and joints?

Accepted Answer

Yes. We created Glide Occlusion™ for smooth, strain-free grinding.

Question 7

How does the process work?

Accepted Answer

After placing your order, we’ll ship a free impression kit with multiple trays, extra material, instructions, and a prepaid return label. Once we receive your impressions, your custom nightguards will be crafted and shipped within 2–7 business days.

Question 8

When will I get my order?

Accepted Answer

Your nightguards ship within 2–7 business days after we receive your impressions. You'll receive updates throughout the process.

Question 9

How does the impression kit work?

Accepted Answer

You’ll receive trays, putty, instructions, and a return label. You can retry as needed, and our AI will merge your best results into one perfect model.

Question 10

How to use x2Guard™?

Accepted Answer

x2Guard™ can be worn as a pair or single — upper, lower, or both — for mild, moderate, or high protection. Clean daily with a soft toothbrush and cold water.

Question 11

How do I track my order?

Accepted Answer

You’ll receive a tracking link by email when your kit and nightguard ship. For help, text +1 (512) 886-0011.

Question 12

What if I’m not satisfied?

Accepted Answer

We’ll adjust or remake your guard for free. If you’re still not satisfied, we offer a full refund within 30 days.

Question 13

What’s your return or refund policy?

Accepted Answer

If adjustments or remakes don’t work, you’re eligible for a full refund within 30 days of receiving your guard.

Question 14

Is there a warranty?

Accepted Answer

Yes — x2Guard™ is backed by a 6-month warranty against cracks, breakage, or manufacturing defects.

Question 15

Is the material safe?

Accepted Answer

Yes. We use FDA-registered, biocompatible resin — the same class used in medical and dental clinics.

Question 16

How much does shipping cost?

Accepted Answer

Shipping is 100% free both ways — we cover the impression kit, return label, and guard delivery.

Contact

x2Guard